Shipping & Returns Policy

At GR8 Trend, we aim to provide a smooth and reliable shopping experience. Please read the following policy carefully before placing your order.

Shipping Policy

Order Processing

Orders are processed after successful payment and confirmation. You will receive an order confirmation using the contact details provided during checkout.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

Delivery Within Kuwait

We deliver to all available areas across Kuwait. The estimated delivery time is usually 2–4 business days after the order has been confirmed.

Delivery times are estimates and may vary depending on the delivery location, product availability, weather conditions, public holidays, or other circumstances beyond our control.

Delivery Information

Customers must provide a complete and accurate delivery address, including the area, block, street, building or house number, floor and apartment number, where applicable.

A valid mobile number must also be provided so that the delivery representative can contact the customer. GR8 Trend will not be responsible for delays caused by incorrect or incomplete delivery information.

If the customer cannot be reached or is unavailable at the time of delivery, the order may be rescheduled. Additional delivery charges may apply.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.

Any additional charges resulting from an incorrect address, failed delivery attempt, or requested change of delivery location may be charged separately.

Order Tracking

Where available, customers will receive an update once the order has been dispatched. For assistance with an order, please contact our customer service team and provide your order number.

Delivery Inspection

Please inspect the package at the time of delivery. If the package appears damaged, opened, or incomplete, please inform the delivery representative and contact our customer service team immediately.

Returns and Exchanges

We want you to be satisfied with your purchase. If you wish to return or exchange an eligible item, please contact us within 14 days of receiving your order.

Requests submitted after the return period may not be accepted.

Return and Exchange Conditions

To qualify for a return or exchange, the product must be:

• Unused, unworn, and unwashed
• In its original condition and packaging
• Free from stains, perfume, smoke, makeup, or damage
• Returned with all original tags and labels attached
• Accompanied by the invoice or order confirmation
• Returned as a complete set if purchased as part of a set

GR8 Trend reserves the right to reject any item that does not meet these conditions.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned or exchanged unless they are defective or were delivered incorrectly:

• Underwear and personal-use items
• Altered, tailored, or customized products
• Items that have been worn, washed, damaged, or used
• Products without their original packaging or tags
• Final-sale or clearance items marked as non-returnable
• Gift cards or promotional gifts

Exchange Process

To request an exchange, please contact our customer service team with your order number, the item you wish to exchange, and the reason for the request.

Exchanges are subject to product, colour, and size availability. If the requested replacement is unavailable, the customer may select another eligible product or request a refund according to this policy.

Delivery charges related to an exchange may apply unless the product received was defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A clear description of the issue
• Clear photographs or videos showing the product and packaging

Once the issue has been verified, GR8 Trend will arrange an appropriate replacement or refund without additional delivery charges.

Refund Policy

Returned products will be inspected after they are received. If the return is approved, the refund will be processed through the original payment method used for the purchase.

The time required for the refunded amount to appear may vary depending on the bank or payment provider. Any original shipping or delivery fees are non-refundable unless the item was defective, damaged, or delivered incorrectly.

If a returned product does not meet our return conditions, the refund may be rejected and the product may be sent back to the customer at the customer’s expense.

Order Cancellation

Customers may request to cancel an order before it has been processed or dispatched. Once an order has been dispatched, it cannot be cancelled and will be handled according to the return policy.

GR8 Trend reserves the right to cancel an order due to product unavailability, payment issues, incorrect pricing, or other operational reasons. If payment has already been completed, the amount will be refunded.

Policy Updates

GR8 Trend reserves the right to update this Shipping and Returns Policy at any time. Any changes will become effective once published on the website.

Contact Us

For shipping, exchange, or return enquiries, please contact our customer service team and include your order number to help us assist you quickly.